Description

DECA Games is looking for a Player Outreach Manager to build and maintain strong relationships with our most engaged players. You'll play a key role in improving retention, engagement, and satisfaction while acting as a vital bridge between players and our game teams.

Responsibilities

• Responsible for establishing and maintaining relationships with our highly engaged players. Ensuring the highest level of satisfaction.
• Maintain a good communication and information workflow between the highly engaged players and the operational game team. Ensuring both sides are informed of the latest news and feedback.
• Maintaining constant awareness of top player game status and reaching out when changes occur.
• Create plans for and send gifts and compensation for players.
• Handle issues and complaints from players with the utmost importance and speed.
• Have a good understanding of the game. Able to explain game info and features to the players.
• Be able to meet communication and other KPI set by individual game teams.
• Work with documents to track feedback, communication, and other aspects of your work.
• Work with discretion within the program.

Requirements

• 1-2 years of experience providing one-on-one customer care with players in the Videogame Industry.
• Desire and ability to serve some of our game’s highly engaged players.
• Able to handle multiple conversations and games at the same time.
• Not afraid to be proactive when reaching out to others, and recommending products and services.
• Great enthusiasm and passion for gaming.
• Ability to communicate with the players regarding the game content without cultural, technical, or language barriers.
• Native or close to native level of English.

Note: If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.