Description

The primary responsibility of a Business Wire Newsroom Editor is to accurately and efficiently prepare and transmit news releases over Business Wire’s circuits. A Newsroom Editor will also work as a team member performing any and all functions necessary for the successful operation of Newsroom Operations as determined by departmental management.

What You Will Do

Standard duties for all Newsroom Editors may include any or all of the following (other duties may be assigned by departmental management):

• Format, edit, and proofread press releases on a computer quickly and accurately.
• Code each release based on a client’s request for distribution, suggest additional or alternative circuits that may be beneficial to the client, and discuss conflicting distribution instructions with them.
• Contact clients regarding any problems that could lead to errors (grammar or punctuation mistakes, typos, missing contact information, etc.).
• Assess the authenticity of press release orders and escalate potentially problematic content appropriately.
• Display good judgment in helping to resolve issues.
• Monitor incoming orders and ensure that all are accounted for and handled in a timely fashion.
• Monitor online to ensure successful transmission of content.
• Assist other Newsroom teams with overflow of orders as necessary.
• Perform opening/closing or other shift-change duties as necessary.
• Maintain up-to-date knowledge of Business Wire products, services, procedures, and policies.
• Assist with incoming phone calls, including fielding client questions regarding distribution options and answering other general questions.
• Help guide clients through the process of submitting orders to Business Wire, including how to use the Business Wire website.
• Provide membership information and set up new accounts when the situation is approved and appropriate.
• Collaborate with sales and other departments as necessary.
• Communicate all technical issues to the Service Desk or Web Support teams in a timely and detailed fashion.
• Authorize credit card payments when necessary.
• Run and submit the daily distribution report to the billing department by the set deadline.
• Maintain a log of daily activity.

What You Will Need

• Bachelor’s degree.
• Excellent communication and customer service skills.
• Ability to work effectively with a variety of people in a team environment.
• Ability to multitask, prioritize workflow, and follow projects through to completion under tight deadlines.
• Strong attention to detail.
• Ability to exercise good judgment.
• Basic technical skills and computer literacy, including proficiency in standard business applications (i.e., MS Word and Excel; Web, etc.).
• Must demonstrate reliability through good attendance and punctuality.
• Courteous and professional phone manner.
• Professional demeanor.
• Must be flexible with schedule, as needed.

Note: If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.