Description

As a Travel Specialist at Flex, you will collaborate with Flex cardmembers to respond to their requests, design memorable experiences, craft bespoke travel itineraries, and arrange soothing retreats in their ideal home-away-from-home.

Be Creative: Envision and design extraordinary travel adventures for our cardmembers, turning imaginative ideas into extraordinary realities. Be Transparent: Report on key successes, challenges, pipeline details, metrics, and forecasts with the team to foster collaboration and collectively address any obstacles. Responsiveness: As the client-facing representative of Flex Travel, you will ensure fast response times, precise communication, and delivering results. Influence Product: Flex cardmembers are passionate about travel and adventure. As a Travel Specialist, you'll have the opportunity to use your industry expertise to curate unforgettable experiences for our cardmembers.

What You’ll Do

• Speak with clients to determine travel needs, budgets, and preferences.
• Oversee the sale and coordination of transportation, accommodations, insurance, tours, and activities.
• Offer clients insights on destinations, cultural norms, customs, weather, and activities.
• Manage payment collection, arrange travel bookings, and facilitate payments of necessary fees.
• Resolve travel issues, conflicts, complaints, cancellations, and refunds with vendors.
• Cultivate and nurture relationships with travel and tour vendors.
• Stay up to date on the latest in travel trends.
• Maintain records and ensure accurate documentation of bookings, payments, transactions, and client/vendor interactions.

What You Bring

• Demonstrated success in sales and white-glove service.
• Exceptional verbal, written, and interpersonal communication skills.
• Skilled in effective negotiation.
• Extensive knowledge of travel reservation/booking platforms.
• Highly effective problem-solving skills.
• Exceptionally precise, accurate, and detail-oriented.
• Outstanding time management skills and ability to prioritize tasks.
• At least 5 years of experience booking and coordinating international and domestic luxury group travel.
• Fluent in English; multilingual abilities are a plus.
• Experience coordinating music tours or adhering to business travel policies a plus.
• Though the position is remote, you must be available during US timezone business hours.

Education, Experience, and Licensing Requirements

• Bachelor’s degree in tourism, travel, hospitality, business, or a related field, or a minimum of five years (5+) of relevant work experience as a travel agent.
• Current with any applicable state licensing, certificates, and registration requirements.
• Experience in a fast-paced startup environment.

Note: If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.