Description

As a member of one of our Product teams at Help Scout, you'll build AI-enabled software applications and APIs against highly scalable systems. Your work will create delightful product features for our customers, increasing their productivity, ensuring their customer service is proactive, personalized, and meaningful, or enhancing their knowledge base.

The ideal engineer for this position enjoys building and collaborating on elegant solutions. You're keen on the opportunity to tackle both customer and product-oriented problems.

About the Role

• You’ll work with Java and Kotlin, and collaborate with JVM, JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people.
• You’ll be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.
• You’ll participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment.
• You’ll make purposeful and data-driven improvements to our systems and quantitatively measure success.
• You’ll provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.
• You can expect challenges from our product team, and you’ll work with our technically-committed founders to create impactful solutions for businesses globally.
• You’ll partner with our Talent team to help us hire our future team members when needed.

About You

• You’re an engineer motivated by creating AI-enabled software that helps people deliver outstanding experiences.
• You leverage your expertise in Java, with a required proficiency in Spring Boot, to architect robust and scalable solutions.
• You’re experienced in crafting relevant, customer-focused solutions, enthusiastic about the JVM ecosystem, and comfortable with high traffic volumes.
• You have a passion and curiosity for science and data-driven results to validate our ideas are hitting their goals.
• You’re friendly, collaborative, and humble, unafraid to ask for help, ready for complex challenges, and confident in your abilities.
• You have strong opinions that are loosely held. You are happy to hear and action others folks point of view and equally happy to give feedback to others.
• You communicate empathetically and collaboratively with both engineering and non-engineering stakeholders, recognizing the importance of clear communication in a remote culture.
• You are considerate in your impact on others, with a thoughtful, flexible approach to mentoring and guiding decisions, leaving codebases better than you found them.
• You are aligned with or excited about the idea of remote teams, having experience or adaptability to remote-friendly work.

Note: If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.